Litter Robot Review: Open Air III Thoughts

(Last Updated On: October 13, 2021)

Are you looking for the perfect self-cleaning litter box for your cat? How does an automatic litter box with self-cleaning features sound? I was tired of cleaning my kitten litters and I really needed a good solution. Today, in this reviews I’ll be introducing you to a unique, one-of-a-kind automatic litter box called Litter Robot. I assure you, it’s one of the most advanced automatic litter boxes around. You’ll be impressed! Read my Litter Robot review to find out more.

Get $25 off from Litter Robot! Click here for more details and to order.  This is my top recommendation for automatic litter boxes. It doesn’t be any better than this!

An Introduction to Litter Robot Review

Litter Robot is all about cleaning your cat litter easily to remove odor and feces for felines of any size. These automatic litter boxes / litter robot have a patented system that’ll separate cat litter and eliminate the need for you to scoop the litter.

There are tons of types that work for different cats, whether they’re small, large, or just plain picky about their litter boxes! Since the company began, it has been focused on safe ways for your cat to do their business so you don’t have to clean the litter up. On top of that, they even make their products right in the US with a focus on environmental sustainability.

Litter Robot 3 Open Air Review

cat in LR

Litter Robot III Open Air notices when your cat exits, timing the cleaning cycle so that waste will clump before the litter robot starts up automatically. Litter robot III globe will slowly rotate to separate litter from feces, meaning that all you have to do is empty the waste inside the Litter robot III. A self-cleaning box / litter robot like this one works with only a couple of button presses and some simple cleaning.


This Litter Robot III automatic self cleaning litter box /litter robot works great for different cats, saving you up to 50% of your litter. With the large entryway and automatic night light, you don’t need to worry about your feline getting in and out of the Litter Robot III. The durable construction will make sure the litter and the odor stay in with the feces while your pet comes out looking pristine. There’s even a light that’ll let you know when the waste drawer is full so you can empty this litter robot III out!


  • Self-cleaning tray
  • Even with two cats, you only need to empty the litter box once a week
  • It stops automatically. So if it’s cycling when your pet goes in, it’ll stop
  • The box is fairly quiet and won’t bother you or your cats
  • Cuts litter usage by at least 75% for some users

Keep In Mind

  • Does require some space
  • A little pricey but most people agree that the quality and convenience more than makes up for it!
  • Sometimes the sheet on the bottom might need to be readjusted

General Customer Impression: Benefits

Most customers are incredibly pleased with the Open Air. For more benefits, check out my post on why it’s simply the best.

It is a little large and many people note the price, but the product completes blows them away.

Lance was so happy that it worked for multiple cats easily, and that it was able to “sleep” for 8 hours during the night. He loved how well-made the litter robot was, so it was easy to empty out the automatic litter boxes cleaning tray and dump just using a button.

Cassie loved the way everything clumped together, and many customers noticed how this especially reduced litter usage by as much as 75%. Some cats even become obsessed with their new box as they adjusted quickly! If they try to go in while it’s cycling, it’ll even stop just to let them do their business.

Of course there were a few issues, although most people didn’t consider them to be deal breakers. The litter robot box does self-clean and deposit the feces into a container that you empty out, but some buyers wish it was bigger. This would let you wait just a little longer to clean the litter.

Other than simple things like this, the price was the main issue. It was a lot for most people, although each of them found that the price was completely worth it when you consider what you’re getting. The plastic liners add a bit to the cost too, and the noise can be annoying if the box is in your room. You can always just place it in the living room though.  As long as the model is working correctly, people love it.

Read more about other people’s reviews & experience

Litter Robot 3 vs Litter Robot 2

The new and improved version is definitely an advancement over the Litter Robot 2. How, you ask? Well, it may not be worlds apart, but there are some new features that people find to be very useful when reviewing their new litter robot.

One of these features is the light on the waste drawer that tells you when it’s full. You won’t need to guess anymore, and can just empty it out when you see the flashing. Older litter robot models were also more difficult to see easily. They were a little lower and had a very small door.

With the Litter Robot III Open Air, you won’t have any trouble seeing inside, and multiple cats or larger cats can fit in without any sort of problem. The higher model also allows you to read the print on the buttons with greater ease, without constantly bending over and getting too close.

Cats are even known to love the litter robot, whether they jump up or on a stool. The litter robot III new LED light is a little dorky for some people. But if your pet can’t see well or you set the litter robot in a darkened area, it’ll help them find it easier. Overall, the new features of this litter robot really make the entire product worth it.​

Litter Robot 2

Check Price Here

This litter robot is an exceptionally advanced solution and having it will literally mean you will never have to scoop a filthy litter again. Yes, even if you have more than 1 pet! Litter robot has a one-of-a-kind configuration with a spinning system that isolates the waste from the spotless litter and stores it in a repository on the base of the unit. If you have small cats that weigh no more than 5 pounds, be sure to supervise their usage of the machine.

Because the litter robot is lightweight, its mechanism won’t be activated automatically, hence making the machine not as safe or effective for them. So if you do happen to have a small cat, you should have the cat box manually by turning on the unit when the litter robot should be cleaned and turning it off when the cleaning cycle has finished.

Litter robot works with clustering feline litter and the function of Ultra-Premium Clumping Litter is recommended if you want to avoid issues like dust when rotating, waste getting stuck on the Globe, dust when spinning or controlling bad odors. Please note that the litter robot unit does not work with litters that are non-clustering or ones based with newspaper nor pellets with Pine bases.


How Does the Litter Robot 3 Connect Work?

The cleaning mechanism in this litter robot 3 connect works just like other earlier versions. Your cat steps into litter robot 3 connect and does their business. Once they step out, the glove will activate and sift around the litter so that the waste is dropped into a lined bottom drawer.

The whole self-cleaning box/ litter robot 3 connect is quite simple. It will work by itself to clear out the litter into the drawer that is lined with a garbage bag. You then dump it out. Depending on the number of cats you have using the litter robot, you should only have to empty the litter robot and replace the liner a few times a week. The only thing you really have to do is click the buttons on the outside if you want to reset the litter robot, or if you’d like to ask the cat s litter box robot to run an extra cycle.

Check out the best cat litter for Litter Robot Open Air


Once your cat gets in the box, its weight is identified by an uncommon sensor which triggers a 7-minute commencement after it leaves the unit to begin a cleaning cycle.

When the counter hits zero, the constituent of the globe spins and carefully isolates the waste bunches from the spotless litter. These clusters drop into a waste drawer situated at the base of the unit. This waste drawer contains a carbon channel for better smell control.

For your cat’s safety, the globe turns gradually and the unit stops consequently if your feline re-enters the box while in cleaning process. The machine will stop for 15 seconds to continue the cleaning cycle.  If the cat is still inside the device, the Globe won’t turn.

This self-cleaning robot litter box is unique in that it does not have a rake system and thus does not need to be cleaned and maintained frequently. The highlight is that a simple push of the “cycle” button is all you need to get manual cleaning cycles.

Do know that your cat does need to be at least five pounds. It will not work for cats that are too small or too young, so you cannot have this with kittens and cat household.

What Comes With Your Purchase

dimensions of litter robot

  • LRII Standard unit
  • Lip Extender
  • Carbon Filter
  • Waste Drawer Liners
  • 12 Volt AC/DC power connector
  • Owner’s Manual

Features & Benefits

Let’s talk more about what exactly you can expect with your purchase. Generally, it’s obviously self-cleaning box, meaning no scooping, and the shape of it is large enough that your cat shouldn’t be boxed in when they use it.

  • Save time & money
  • Cleaned automatically and efficiently after each usage
  • Safe to use and reliable. Doesn’t clogged or jammed as it doesn’t have any rakes or wires.
  • Super easy to set up!
  • Saves litter and costs
  • Self cleaning tray
  • Gets rid of odor very well! No more lingering odor
  • Works with any garbage container
  • Easy to wash and sanitize
  • Use the Litter Robot app
  • A really convenient set and forget system
  • Comes with an 18 months full guarantee and 90 day money back guarantee

The box is also a litter saver – the filtering framework keeps your cat’s paws clean. Its waste goes into a base drawer for simple stowed transfer. Useful for long outings, the drawer can contain a few days of stowed waste.

7 Minutes Delay

Programmed 7-minutes-delay-cleaning decreases fundamentally the cat s litter box scent. It highlights manual cleaning cycles with a push of a button. Litter Robot also gives you more opportunity to take short outings and it gives you more leisure time to enjoy with your pet. It comes with a 18 month warranty full guarantee. Cleaning litter boxes will become extremely easy; you just need to change kitchen junk packs at regular intervals. The best rubbish packs are the 13 gallon trash packs but the 8 gallon ones are also great. If you have a few cats, you may need to replace the sacks every 2-3 days, but you will no longer have to clean the litter up by hand with the 13 gallon trash.

The Litter Robot 2 is a protected unit. It works at 12 volts (AC/DC connector included). Plus, you don’t have to worry about loose or sharp pieces or any electrical wiring that could reach your feline and harm them. It may be used by cats weighing up to 15 pounds, but considering a cat’s flexibility, bigger cats could make themselves fit into the cat s litter box without any issues.

It naturally cleans the cat s litter box and is easy to setup. It doesn’t require costly plates or expendable containers. It works with clumping litter and successfully eliminates the smell from the box using carbon channels. You don’t need to purchase supplies intermittently to make it work. It is comfortable and suitable for your cats and do take note that it also works much better with biodegradable cat litter.

Multiple Cats

You’ll be able to use the clean Litter Robot for different cats while still saving about 50 percent on litter every time. It helps that Litter Robot even includes a lip extender and rubber mat, which will mean that your cat spills less litter when they step out every time. You won’t have to smell your cat either, since the connect Litter Robot does include a filtration system with vents in the waste drawer to reduce the odor.

You also have some additional features, such as the possibility to connect litter robot to your Wifi with an upgrade and use the litter robot app. You don’t have to, of course. All you really need to do to function this clean litter robot is to plug it into the wall. If you do, you can actually have a notification when the litter robot needs to be emptied. You can also control the settings from your phone like this, including the mode sleep, wait time, and nightlight.


There are previous versions of the Litter Robot out there. But there are reasons why this one has been improved.

Large Opening

First off: this one has a larger opening. The waste-tumbler is slightly bigger, which means that even if you have larger cats, they can use this litter robot comfortably. You can’t use it with different cats at once, but different cats can use it.

Full Indicator Light

There’s also a full indicator light on this one. Litter Robot will let you know when the waste drawer was full. You’ll only need to replace the drawer as often as the light comes on. You’ll also have a control panel outside, an adjustable wait time, and an 8-hour sleep mode if you have the litter robot in someone’s room at night. Basically, you can set this litter robot to work whenever you need it to so it won’t go off at random times if you don’t want it to.

Don’t forget the automatic blue night light that will shine in this machine when it’s dark. This is especially helpful for elderly cats that have a hard time orienting themselves.


Stay Connected

You can now stay connected to your litter box just like you might stay connected to the lights at your home. The Wifi connect feature will give you insight into your cat’s litter box activity using the app. Track your cat’s litter box uses so that you know how often your cat is using the litter box. It might not be something that you generally want to know, but if you notice your cat suddenly going to the litter box more often than usual, it might be an indication of some kind of health problem.

Beyond checking the frequency, you can use the Litter Robot app to adjust your mode sleep settings, turn the light on and off, and even lock the control panel so that you can prevent any changes to the settings from the litter robot itself.

Set Up

When your Litter Robot arrives, you’ll be glad to know that the entire litter box comes completely assembled. This means that it’s ready to use. You can take the ridged rubber matt right out of the globe and slip it out, and also slip out the cardboard separators that sit inside.

You even have a waste drawer liner already installed, and two extra liners for future use. of course, it’s easy to purchase liners too, and it’s easy to take a look at the instruction manuals if you’re having a little trouble getting started.

Once you have the clean litter robot out of the box, you really just need to plug it in and fill it with litter. If you’re looking to use it with your smartphone, connect the litter robot to your house’s WiFi and then connect it to your phone. Litter-Robot Connect Review

Phone Controls

You might never want to go near your cat litter box to adjust the controls, but with the litter robot, you never really need to. You can control pretty much all of the settings right from your phone.

If you have your unit near your bedroom, turn on sleep mode during the night. Your litter robot won’t clean through the night, but it will resume in the morning when you’re awake.

You can even set up a wait time so that your unit doesn’t cycle immediately anyway. For example, you might not want your litter robot to immediately cycle after your cat uses it. You can set it to wait a few minutes after your cat uses it, either 3, 7, or 15 minutes–just in case you have a cat that comes back or if you have many cats that are going in at the same time.

You can also set the light to come on automatically at night. Your cats might not actually need the light to help them along, but if you want the night light turned on inside, this unit comes with that night light option. Just set it up from your phone or manually on the unit.

If you ever want to turn off the litter robot for some reason too, like maybe you know that you haven’t emptied out the litter drawer in a while, then you can also do that from your phone. You have a lot of options available to you with this litter machine.

Safety Precautions

You might wonder what happens if the litter robot tries to clean your litter while your cat needs to go to the bathroom. This is one thing you don’t need to worry about though, since this machine includes a cat sensor. If you have a cat that jumps in while it’s trying to cycle, the litter robot will stop so that your cat can use it safely. When it senses that the cat has left, it will resume cleaning on its own.

You can actually get notifications if your cat interrupts the cleaning too, although you might not want your cat’s litter box habit clogging up the notifications on your phone.

Do be aware though that while the litter robot can detect when your cats gets in and out of the litter box, this works with a weight limit. Your cat has to weigh at least five pounds or the litter robot won’t detect it being in there, which is why you cannot use the litter robot with a kitten. You’ll have to make sure that you train your kittens to use a traditional litter boxes before you try and introduce them to the litter robot, and that they are heavy enough to actually set off the censors. Otherwise, your litter robot could start a cleaning cycles because it doesn’t sense your kitten in there.

The litter robot can also have issues when it comes to detecting lighter cats, even cats that are above the 5-pound limit. It won’t have any issue at all detecting heavier cats, but you may notice problems when it comes to detecting cats that are only a little bit heavier than 5 pounds.

Cat Genie vs Litter Robot

cat genie

Cat genie: Cat Genie is also an automatic cat litter box that rinses waste away and cleanses itself. It uses washable granules to satisfy your pet’s need and urge to burrow and cover. Ideal for cats of normal size and 6 months or more seasoned, Cat Genie also requires hook up to cool water and electrical outlet. When you purchase the Cat Genie, it also comes with biodegradable, recyclable SaniSolution cartridge.

Cat Genie Versus Litter Robot

Litter Robot: Automatic litter box saves time and cash – Patented filtering process cleans litter naturally after every use – Deposits waste in huge drawers lined with kitchen junk sack – Reliable and safe; works without rakes or wires that could stick, stop up, or break – Measures 24 by 22 by 29 inches; 18-months full guarantee

Litter Robot

  • A rotating automated machine that operates by spinning
  • Washes the waste in only 7 minutes!
  • Simple to use and needs less time to wash
  • Separates litter after use
  • Known to be extremely durable

Cat Genie

  • Self-flushing toilet
  • Features a push button to enable owner to manually flush
  • Features a separate button to prevent children from using the machine wrongly
  • Biodegradable suppliers are required to operate Cat Genie

Is Litter Robot Worth It?

Yes. It’s pricey but worth it for the quality.

  • Quieter than other brands, more reliable and made sturdy to last a long time.
  • You get to save by using lesser cat litter since you don’t have to refill it as much.
  • Doesn’t spill as much. Less mess to clean up!
  • I find that this is the closest to ‘no more daily scooping’ as possible! I only have to empty it once every 6 to 7 days!

That being said, you should know that, yes, this unit can be a little bit loud. It’s not super loud, but it’s not quiet either. You’ll likely get used to the sound after a while though, and if you don’t want to hear it cycling at night, it’s simple to turn on the sleep mode.

Your cats also shouldn’t stay startled by the noise for long. It may be an adjustment for them, but in time, they should get used to it.

Do be aware though that before you buy this unit, it is a big little robot. It’s a very solid machine that takes up a good chunk of space. It’ll make it much easier for you to clean out your litter, but it won’t help you if you don’t have the space to put your little litter robot. Measure your space to ensure that you can fit it in your home even when you’re placing it somewhere other than a corner. This litter robot tend to perform better when they’re not boxed in. Just like your cat needs to be okay with using the litter robot, you also need to be okay with the space that it takes up and the sort of space-age look to it. It certainly is a conversation piece, although you might find that it clashes with your home.

How to Clean the Litter Robot

You’ve got your cat using your Litter Robot and it’s scooping up everything automatically so that you don’t need to do it. It can’t get any better than that but you still need to clean it.

Read more about how to clean Litter Robot

It’s important to keep your litter robot working and smelling like new, and it’s actually a lot easier than you might think.

This might seem obvious, but you can start by making sure that you always empty out the waste drawer. The sensors inside will detect the level of waste inside, and you can see the blue light flash when it’s time to empty it out. If you only have single cat, you’ll need to empty it maybe once per week, and twice a week if you have two cats.

All you need to do is pull out the drawer, unlock the edges of the liner, and dispose of the waste. Install a new drawer liner and you’re done. Just make sure that you press the reset button and that the control panel blinks blue, and that you don’t have the unit against the wall. It’ll have trouble detecting your cats.

As you’re cleaning out your litter robot, don’t forget to check the litter as needed. You want your cats and your box to stay fresh, so you’ll need to continually fill the box whenever you notice that the line is running low. Of course, you’ll need to press that reset button when you’re finished too.

Now, this is something that you might forget, but when it comes to keeping your litter robot clean, you’ll have to remember to replace the carbon filter and seal strips every now and again. How often is really up to you, and depends on the number of cats you have, but think around every few months or when you notice the waste drawer begin to smell. As for the seal strips, you’ll only need to replace those if you notice that they’re worn flat or that they’re peeling.

And finally, don’t forget to give your litter robot a little wipe down every now and again. Maybe every month or so, wipe down your litter robot, and a few times per year, give it a more serious cleaning.

You’ve probably cleaned regular litter boxes before, so you know how this works.

Empty out the litter by allowing the litter to fall through into the waste port and wipe it down. Just make sure that you never soak the base and that you never use bleach either. Wipe down your surfaces with a cloth that has disinfectant, and be sure that any spray doesn’t reach into the base.

Taking this machine apart is fairly simple. You’ll just push on the empty button, pull the plug out, and lift off of the lightweight globe piece. Use something as simple as dish soap, warm water, and paper towels to clean out your litter robot. Dry it with paper towels when you’re done and let it air dry for a few minutes before you begin to put it back together.

Just with these simple steps, it’ll be easy for you to keep your litter robot working and smelling just as good as when you first bought it. It also takes less time than you would expect, since really, you’ll only need to do this kind of deep clean maybe every few months depending on how many cats you have in your household.

If you only have one cat, you’ll likely be able to get away with every few months. This is certainly less than weekly cleanings that you’ll have to do when you have an ordinary box.

What makes the Litter Robot special?

You already know that there are tons of litter machines out there that will work automatically to ensure that your cats doesn’t have to come meowing to you for a clean box.

The litter robot is unique though in part because of its design. There are no rakes that might become clogged up or laden with litter, and that you might need to manually clean off. There aren’t even any special bags that you might need for this option, meaning that it’s easy for just about anyone to use.

Of course, also thanks to the design, the odor control is great with this option. If you do notice any problems with smell then, it’s likely because the seal strips are not working as well as they should be, or that your litter is not quite clumping litter correctly.

Litter Robot 2 versus 3 Compared

Different Litter Types

You might also wonder, considering that these robots are automatic, whether it makes a difference if you have a certain type of litter. The litter robot does suggest using premium litter, but if you use more budget litter, what happens?

Well, you’ll probably notice some sticking along the sides of the globe. This isn’t the worst thing in the world, and it’s not like it’s completely terrible, but it does mean that you need to keep an eye on your litter situation to make sure that there are no huge issues with how the litter is working. The same thing happens if you use biodegradable litter, which will also clump up and stick to the liner.

If you want to have the most out of your litter, you’ll want to try using a litter that clumps up well and hard, which will allow all of your clumps to detach as the litter robot works.

Check out any litter that’s quick-clumping and medium-grain, which will help the litter robot be truly automatic.

You might have some trouble pouring the litter in thanks to the angle of the globe though, especially if you’re using a traditionally heavy litter container. Try using a smaller container to pour your litter so that you don’t accidentally spill it everywhere.

Litter Catcher

The litter robot generally does a nice job containing odor, to the point that you won’t notice any odor until you’ve got the drawer open to clean it out. The question is whether it catches litter very well.

It does come with a mat that’s meant to help capture litter, although this mat is a little small and doesn’t catch everything. This is especially true if you have different cats using the litter robot, or if you have cats that tend to dig a lot. You’ll likely have to use your own mat if you want to catch everything and reduce all of your cleaning. Just place the mat under the base of the litter robot or in front of it, and not partially underneath it since that could interrupt the sensor.

More than one?

You might know that a lot of people tend to have multiple litter boxes for different cats, which makes a lot of sense. Since the litter robot cleans automatically though, you may wonder if you really need more than one in your home.

Well, it’s true that you don’t need as many litter robots as you would need litter boxes. If you have different cats, you can use one litter robot for all of them, although you might also want another one if you have more than three cats. They work so easily that it won’t be a problem to clean more than one of them, although you may not want to pay for more than one.

How Much is the Litter Robot?

You might know that Litter Robot tends to be more expensive than your traditional litter boxes. It does cost a good amount, but if you plan on buying more than one unit for different cats, you can avail discounts for buying multiple (two or three) units.

For example, you can avail 15 percent off of three units, and 10 percent off of two units. This might not seem like a whole lot, but when you’re buying a couple of units and even an accessory pack, saving a little money means a lot and it’s worth the money.

You may even try emailing their service team to see what kinds of discounts you can avail. Their team is very responsive and helpful.

If you do happen to find a problem with your Litter Robot, it’s easy to contact customer service. It helps that they have a 90-day full refund return policy, so if you do find that there are problems with getting your cats to use the box, you can return it. This is great considering that there are many cats who can never have fully used to using the litter robot.

You’ll have to pay for the shipping back, but you have a full 18month year warranty in your units too, which helps when you click to buy a $500 litter robot.

Tips For Introducing Your Cat

My cat won’t use Litter Robot! This happens with some felines. They get used to the regular litter box and can’t adjust to the Litter Robot. If you’re concerned about getting your cat to use the unit, it does come with instructions to help you out.

You’ll want to first start by not plugging the litter box in after you set it up. Your cats might get scared if they suddenly see it moving, so let them get used to it first.

Just because it’s there doesn’t mean that your cats will jump inside though–trust us, we know how stubborn some cats can be. You’ll want to try and entice them to use the litter robot though, so first try scooping some unclean litter into the litter robot so that they have a familiar smell to guide them inside. You may also try using treats to get your cats to use the litter box, but really, your cats should eventually use the litter robot on their own when they need to go. You may have to deal with some meowing before then though.

Once they’ve started using the litter robot consistently, that’s when you’ll want to turn the litter boxes on to let your cats see it work. Check out the extra tips that come with the clean Litter Robot to help you out further, like leaving your old litter boxes nearby. Keep in mind though that it might take some time for your cats to get used to the litter robot, and that you’ll need to be watching them for a few days.

Some cats don’t like to use the litter boxes no matter what though, so it all depends on your cats. This is especially true for cats who do not want to use the bathroom in a confined area, or who do not like the size of the globe, which can still be too small. This can be an issue for bigger cats who want more room. It’s not always an issue though, and some cats just need a little more time to get used to it.

Some felines do take some time to get used to an automatic litter box. One tip to ease your cats into it is to unplug the machine first and let your cat get used to it with the machine turned off. In this way, your cat might be less nervous about it. Some people also try leaving their old waste receptacle next to it.​

Final Verdict

No more scooping! The Litter Robot self-cleaning box is the perfect solution for you to never have to manually clean up again. Spend less time cleaning and scooping. Spend more time enjoying time with your cat. You can use this programmed box with any plastic rubbish bag and it will work.

Overall, Litter Robot is a great fit to solve any of your problems regarding cat litter. It might also save your back, and for people with disabilities or mobility issues, it’ll be much easier to take care of your cats without having to struggle to clean their box. The hands-off operation really reduces the overall burden that you have to deal with.

Just for my readers only, you grab $25 off from Litter-Robot. With a 90-day money-back guarantee and an 18 months full-year warranty, you really have nothing to lose. Litter Robot is my top recommendation so do give it a try.  Click here to read more & order yours!



  • pilch92 says:

    That looks like a great product.

  • Jasmine says:

    I first saw it at a convention and I did not think cats would like it much or want to explore in there. Proven wrong though! It seems ideal solution for multiple and indoor cats.

  • Lori says:

    This is the best litter box! I purchased it for our cats and they love it too! No need to be scooping out poop everyday! I recently had an issue with the product, contacted customer support and they replied immediately stating they would be sending out a new base. I was expecting a long wait as the e-mail said 3-5 weeks. It already arrived today after only a few days! I cannot express my appreciation for such awesome customer support! I highly recommend this product! A+

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