some users have reported experiencing a problem with the device stuttering or pausing during its cleaning cycle. This issue has caused frustration for some cat owners who rely on the Litter-Robot to keep their litter box clean and odor-free.
The cause of the Litter-Robot stuttering issue is not entirely clear, but it is believed to be related to the device’s sensors. Some users have reported that the issue occurs when the sensors become dirty or covered in litter, while others have suggested that it may be a software or hardware problem. Despite these reports, many Litter-Robot users have not experienced any issues with their device and continue to praise its convenience and effectiveness.
How to Fix Litter Robot Stuttering
If your Litter-Robot is stuttering, it may be due to a clogged waste drawer or dirty sensors. The first step in troubleshooting this issue is to clean the waste drawer and sensors thoroughly. If this does not solve the problem, you can try using the reset button located on the control panel. Press and hold the reset button for five seconds until the LED light turns off, then release the button. This will reset the Litter-Robot and may solve the stuttering issue.
It could also be that the motor is experiencing difficulty rotating counterclockwise. To confirm this, you will need to conduct a test first. Try to follow the steps below:
- Switch off the power.
- Remove the bonnet.
- Take out the globe and place it on a table or any other convenient surface for the next step.
- Remove the internal shield and the black key located at the back of the globe (refer to blog 28 for assistance in locating and removing them).
- Place the globe back onto the base, ensuring that it is positioned perfectly.
- Replace the bonnet.
- Turn the power back on.
- Allow the unit to complete its cleaning cycle.
- If the stuttering sound is no longer present and the globe returns to its home position with a blue light, then the issue was with the internal shield. If the issue persists, then the motor is likely the cause and will need to be replaced.
If you still have the same problem, it’s time to contact customer support.
Litter-Robot offers customer support through phone and email. The phone support is available from Monday to Friday, 9 am to 5 pm EST. The email support is available 24/7. Litter-Robot aims to respond to all emails within 24 hours.
When contacting Litter-Robot support, be prepared to provide information about your unit, including the serial number, purchase date, and the nature of the problem. It is also a good idea to have your order number and shipping address handy.
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The Litter Robot stuttering issue can be frustrating for pet owners who rely on the device to keep their cat’s litter box clean. However, I would say this is quite a rare problem. Most owners don’t even experience it and the few who do, probably only encounter it after a good few years. While the root cause of the issue is not entirely clear, there are a few potential solutions that may help alleviate the problem.